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A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. Mahatma Gandhi

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. Mahatma Gandhi

Show respect even to people who don't deserve it, not as a reflection of their character, but as a reflection of yours.

Show Respect Even To People Who Don't Deserve It

"Muestra respeto hasta por aquellos que no lo merecen; no como reflejo de su carácter, sino del tuyo" Respect - I need to continually remind myself when dealing with difficult people.

Do not underestimate the importance of the Three Cs when it comes to excellent customer service. Quick read, great examples.

Sir, If You Want To Talk To Our Manager You Will Have To Catch Her

The reason it seems that price is all your customers care about is that you haven't given them anything else to care about. {Seth Godin}

A guide to cross-selling & upselling techniques - Amasty

The reason it seems that price is all your customers care about is that you haven't given them anything else to care about. {Seth Godin}

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