Design Thinking 101 / Nielsen/Norman Group

Can design thinking change company culture? Design thinking relies heavily on employees to step out of their comfort zones & contribute innovative ideas to the

Content Marketing customer journey from Thomas (adapted by Story Worldwide)

Customer Buying Journey in the context of Content Marketing (adapted by Story Worldwide)

Interactive Recycling Rooms - ChiaFang Lue 1. Observation/ User Research For observation, we went on a field trip to two places: the supermarkets and the recycling room of people's corridors. We interviewed users to gain an understanding of their problems and needs. Then, we mapped the customer's journey in order to cover all touch points in a holistic picture.

Interactive Recycling Rooms - ChiaFang Lue 1. Observation/ User Research For observation, we went on a field trip to two places: the supermarkets and the recycling room of people's corridors. We interviewed users to gain an understanding of their problems and needs. Then, we mapped the customer's journey in order to cover all touch points in a holistic picture.

via UX Alive, UX Conference & Workshops in Istanbul

UX Visualization Examples & Tips

Customer Journey – warum sie so kompliziert ist und sich trotzdem lohnt – OM Kantine. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Customer Journey – warum sie so kompliziert ist und sich trotzdem lohnt – OM Kantine - Love a good success story? Learn how I went from zero to 1 million in sales in 5 months with an e-commerce st

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