Explora Experiencia Del Cliente ¡y mucho más!

A matrix of Experience Prototyping  methods for Service Design.     http://everythingiknow.squarespace.com/storage/downloadables/ExperiencePrototyping.pdf

A hitchhiker’s guide to Service Design!

A matrix of Experience Prototyping methods for Service Design. http://everythingiknow.squarespace.com/storage/downloadables/ExperiencePrototyping.pdf

Nunca es tarde para estudiar – Infografia | Infografia - Las mejores infografias de Internet

¿Es alguna vez demasiado tarde para aprender? Joseph Conrad, icono de la literatura inglesa, no aprendió a hablar inglés hasta los 20 años.

A journey map / info graphic based on a year-long research study for an international retail company. In collaboration with Sapient Nitro, these information architecture diagrams were created to bring clarity to milestone research findings and help inte…

A journey map / info graphic based on a year-long research study for an international retail company. In collaboration with Sapient Nitro, these information architecture diagrams were created to bring clarity to milestone research findings and help inte…

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