All Hands Support

At Olark, everyone gets involved with customer support. Here are some articles that explain why we do it, and share perspectives from other companies who also practice All Hands Support
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Zapier and SurveyGizmo talk about how they get their whole team involved to provide great customer service through live chat.

Zapier and SurveyGizmo talk about how they get their whole team involved to provide great customer service through live chat.

Olark Live Chat - How a PR Guy Stopped Worrying and Learned to Love All Hands Support

Olark Live Chat - How a PR Guy Stopped Worrying and Learned to Love All Hands Support

Olark Live Chat - Engineering All Hands Support

Olark Live Chat - Engineering All Hands Support

Olark Live Chat - Why We Do All Hands Support at Olark

Olark Live Chat - Why We Do All Hands Support at Olark

"How We Roll As A Team: Our Company's Work Values" by Mathias Meyer

"How We Roll As A Team: Our Company's Work Values" by Mathias Meyer

"Bringing humanity back to customer support" by customer.io

"Bringing humanity back to customer support" by customer.io

Everyone Does Support by Kevin Hale, founder of Wufoo

Everyone Does Support by Kevin Hale, founder of Wufoo

"The Business Case for Loving Customers" and Whole Company Support by HelpScout

"The Business Case for Loving Customers" and Whole Company Support by HelpScout

How To Establish a Culture of “Everyone Does Support” by GrooveHQ

How To Establish a Culture of “Everyone Does Support” by GrooveHQ

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