nancy zapata
More ideas from nancy
Experiencia de ususario

Get to Know Your Customer Experience Lifecycle from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

Dealing with angry customers is a (sometimes daily) reality for those working in the retail and customer service industries. Whether it’s in person or over the phone, a customer reacting harshly ca…

Dealing with angry customers is a (sometimes daily) reality for those working in the retail and customer service industries.s in person or over the phone, a customer reacting harshly ca?