Managed it services

We tries to uncover the truth behind the difference between Service Desk and Help Desk by comparing it on various parameters.

Working with BG Group, we developed this ITIL view of how requests are handled. The three types of inquiries include information requests, service requests, and incidents. All require different steps though ultimately contribute to a knowledge base that helps the IT group more efficiently assess and solve needs in the future.

Puzzling out the complexities of a managed services agreement: core components and potential problem areas.

Info-Tech's IT Management and Governance Framework can help you put the right foundation in place for your department's core processes. See how.

This guide covers everything you need to know about operations management including definition, principles, activities, and trends in operations management.

ITIL 4 general management practices, service management practices, and technical management practices.

Roadmap para Projetos ITIL - implementação para adotar ITIL. Fonte: http://www.glenfis.ch

Consistent tracking and review of defined Service Desk KPIs ensures that issues that might go unnoticed are addressed. Phoenix tracks ten primary KPIs:

Cfnpeople Itil v3 Poster the Big Picture - Free download as PDF File (.pdf), Text File (.txt) or read online for free.

A visual representation of the ISO9001:2008 Quality Management System Standard in everyday language.