Customer centricity

Discover Pinterest’s best ideas and inspiration for Customer centricity. Get inspired and try out new things.
634 people searched this
·
Last updated 4d
10 Habits of Customer-Centric Organizations Gartner by 2020 Poor #CX will destroy 30% of digital business projects. What does it mean to be #CustomerCentric? It Service Management, Customer Service Training, Customer Journey Mapping, Systems Thinking, Customer Insight, Generation Z, My Workspace, Customer Retention, Business Analysis

Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric? Customer-centric organizations understand the unique problems and expectations of their customers as well as the context of those needs. They then consistently deliver products and services that meet those expectations.

680
Want To Enhance #CustomerExperience? 5 Competencies Are Critical...  http://www.forbes.com/sites/rodgerdeanduncan/2015/06/06/want-to-enhance-customer-experience-5-competencies-are-critical/?utm_content=bufferde284&utm_medium=social&utm_source=pinterest.com&utm_campaign=buffer #CX Seth Godin, Know Your Customer, Ideal Customer, Internet Of Things, Robert Kiyosaki, Good Customer Service, Do You Really, Customer Experience, Customer Care

Teddy Roosevelt may have said it best: "People don't care how much you know until they know how much you care." That's good advice for teachers, leaders, coaches, politicians, physicians, and anyone else interested in exercising influence and earning trust and loyalty. And it's certainly good advice for anyone dealing with customers. No [...]

4
https://marketoonist.com/2020/03/customer-centric-culture.html?utm_source=Marketoon of the Week Data Quotes, Customer Centricity, Marketing Humor, Multichannel Marketing, Retargeting Ads, Behavioral Economics, Marketing Department, Human Centered Design, Know Your Customer

Many companies pay lip service to being customer-centric, but don’t actually put it into practice. When used primarily as a buzzword, it’s no surprise the results are only buzzword-deep. The CMO Council found that “only 14 percent of marketers would say that customer-centricity is a hallmark of their companies, and only 11 percent believe their customers would agree with that characterization.”

2
Marketing Humor, Retail Advertising, Business Cartoons, Customer Journey Mapping, Disruptive Innovation, Business Pitch, Customer Journey, Journey Mapping, Marketing Funnel

Many marketers were schooled in the marketing funnel. In the funnel framework, consumers move lockstep in uniform sequential stages from awareness to purchase. The specific stages might vary, but the journey was pretty much the same. The goal for marketers was simply to nudge consumers step-by-step to a purchase. Loyalty was often tacked on at the end.

9