Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More

For those into service design: Data and Viz: with a design thinking approach

[promote a service]Also Design Thinking Approach :: Service Design Portfolio by Amy Cotton, via Behance

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon app. Actually some of the new salon tech has these features built in;

TOUCH this image: What is service design? by Virpi Oinonen

"Some of my best friends are service designers. Yet I'm not sure I know what service design is and why it matters. So I decided to infiltrate the Service Design Fringe Festival in London and find out"

Interesting basic templates for service design. Kinda wish they didn't remind me of Christmas but it's always great to have open-source templates!

This toolkit is an introduction to the methodology of service design. With a simple step-by-step plan we offer you a practical do-it-yourself guide. This toolkit on service design is the outcome of a partnership between Namahn and Design Flanders.

Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early 2015. UX UI Service Design Tool

Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early UX UI Service Design Tool

Phases of Design Thinking Process.                                                                                                                                                                                 More

Design Thinking is the new core

Can design thinking change company culture? Design thinking relies heavily on employees to step out of their comfort zones & contribute innovative ideas to the

Service Design in 5 Words.

The Big Picture is the service design consultancy that helps you create the overall experience that people value.

Infographic about journey, in similar style to London Underground map with pictograms #ux #customerjourney

Infographic about journey, in similar style to London Underground map with pictograms / reason I didn't know about that what kind of looks like of customer journey map.

Measuring—and delivering—what consumers really want

The 30 Elements of Consumer Value: A Hierarchy

When customers evaluate a product or service, they weigh its perceived value against the asking price. 30 “elements of value”—fundamental attributes in their most essential and discrete forms.

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