According to Philips Kotler, “Marketing is managing the profitable customer relationship”.
Customers who favorably talks about a brand or service and then share positive things about that brand with other people through word-of-mouth are known as brand advocates.
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Complaint management system manages customer complaints and analyzes complaint with the notion of maintaining and improving a manufacture’s quality of service process. https://www.linkedin.com/pulse/complaint-management-system-nabd-system-nabd-premitek
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CRM (customer relationship management) software is a category of software that covers broad set of applications and design software to help business manage customer data and customer interaction and business information. crm software https://www.nabdsys.com/crm-software.html
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The Internet of Things Is Changing How We Manage Customer Relationships
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